Having trouble with TeacherEase Mobile App?

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To help troubleshoot, please have parents try the following:

1. Confirm the Correct Email Address
   • Make sure they are using the email associated with their parent account and not an email tied to their student’s account.
2. Delete and Reinstall the TeacherEase App
   • Sometimes a fresh install can resolve issues.

3. Clear the App Cache

   • Clearing the cache can help resolve performance issues.

   To clear the cache on an iPhone:

   • Open the Settings app
   • Tap General
   • Tap iPhone Storage
   • Scroll down and select the TeacherEase app
   • Tap Offload App
4. Log in Using Username and Password
   • Open the TeacherEase app
   • Enter your Username and Password
   • Tap Log In

 
Once these steps have been completed, please have the parents try again. If they still cannot make online payments, have them attempt to log in through a desktop browser to see if the issue persists there.

**If you still have issues, please contact Karen Hemme (khemme@concordia.k12.mo.us) or Robert Christian (rchristian@concordia.k12.mo.us) with details regarding your issue.